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FAQ - After my order - Damaged products, deficient products or products that do no match the order
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What do I need to do if the delivered products are damaged, deficient or do not match my order ?
In case of damaged products or products that do not match the order, you have the right to refuse delivery and you need to note this on the delivery receipt provided by the delivery man. After that, please contact us immediately by contact form or by phone.
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What do I need to do if I dit not get the whole order delivered?
In case of products missing at the delivery, you must need to mention the quantity of products received on the delivery notice that you need to ask from the delivery man.
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Afterwards, please contact us immediately by contact form or by phone. If nothing was indicated on the delivery notice, no claim can be accepted by PNEUS ONLINE.